Flying Fish Swimming School
Flying Fish Swimming School will always aim to be open, honest and fair with all of its clients. We therefore invite you to read all our policies and procedures and contact us if you wish to discuss anything within them. If you fail to adhere to Flying Fish Swimming School terms and conditions, a customer may be requested to discontinue lessons. In this instance, Flying Fish Swimming School will be under no obligation to provide refunds for any future lessons. We reserve the right to make amendments to our Terms and Conditions at any time to reflect changes in our business. The amended terms & conditions will be posted on the Flying Fish Swimming School website (www.flyingfishswimmingschool.co.uk) and will be effective immediately. By continuing with bookings, it is assumed that you have read and agree to the T&Cs set out below.
Payments
Payment for classes must be paid in full before lessons commence by bank transfer or cash on the first lesson (in an envelope with your child’s/childrens name on). Lessons are paid for on a half-term basis, normally 5-7 weeks, lessons will run in line with Norfolk school term time. Invoices are emailed 1-2 weeks before the new term starts. If payment is made by the date set out in your invoice, your place in the swim school is secure. Facebook posts will be posted when invoices have been sent out, please check your spam/junk folders and inform us if you have not received the new invoice. It is the responsibility of the customer to inform Flying Fish Swimming School of any change in contact details.
Cancellation/Amendments
Although rare, Flying Fish Swimming School reserve the right to alter course dates should it be necessary due to illness or other unforeseeable circumstances. Where this happens, we will endeavour to give as much notice as possible. If Flying Fish Swimming School has to cancel a lesson, refunds will be given or credit carried over to the next block of lessons. Customers will be notified by Facebook, email or phone of a lesson cancellation, please let me know that you have received the message.
Refunds will not be offered if a customer cannot attend their lesson(s) due to sickness, holiday or adverse weather conditions. Please let me know in advance, if you cannot make a lesson.
Refunds will not be offered for the cancellation of courses already committed to by the swimmer. The space is secured for the half-term and if you decide to leave before the end of the term, this must be communicated via email. If you wish to change your swimming day (morning swimmers) please notify us by email as soon as possible and we will endeavour to accommodate your request. Long term sickness may be refunded at the discretion of Flying Fish Swimming School.
Adult and Child lessons
Every baby/toddler must have an accompanying adult with them in the water at all times.
Children who are aged 4 years old who are confident in the water may not need an accompanying adult in the pool, each child will be assessed on their first lesson. Each child can have up to two adults with them in the water. Parents/carers are responsible for their child at all times when they are in the pool with the child, and must inform the teacher before the lesson of any issues or concerns that they may have. Adults must also declare any medical/other conditions that may affect their ability in the water. Adults do not need to be able to swim to assist their child, however they must be comfortable in waist deep water and let the teacher know if they are a non-swimmer.
There will be a changeover time of 15 minutes between classes, please change as quickly as possible after the class.
All under 3’s must wear a swimming nappy. We recommend the Splashabout Happy Nappy as it is the most reliable system. However, if you opt for a disposable nappy, please ensure a further layer of protection is used (swim shorts or costume). The same rules apply for children who are not yet potty trained. The Splashabout Splash Jammers provide the same protection but in a grown up short style.
What to wear
Flying Fish Swimming School policy is that children in adult and child lessons (all under 3s) must wear tight fitting swim nappies to avoid contamination of the water. If the water is contaminated the pool will be closed which will result in disruption to further lessons scheduled. The policy also applies to children who are not yet fully toilet trained. Children are welcome to wear swimming costumes, swim trunks or baby swimsuits. Loose fitting short style trunks must be above the knee. Children & adults must remove loose hair bobbles / clips / head bands or sharp jewellery before swimming. They may block filters and cause considerable damage or cause injury to other swimmers. All after school children must wear a swimming hat. Goggles are optional but encouraged. Outdoor footwear is not permitted poolside or in the changing rooms. All property left in the changing rooms is done so at your own risk.
Behaviour
Safety is the main priority during a lesson, if a child’s behaviour is deemed to be potentially unsafe, a child may be asked to leave their swimming lesson. Refunds will not be given in this instance. Children will be expected to treat the equipment provided for them with respect. Biting or otherwise damaging equipment will not be tolerated (unless teething babies). We may ask parents/carers to pay for damaged items of equipment. It is the customers responsibility to tell the swim school upon signing up of any medical or other conditions which may affect their child’s behaviour, capabilities or safety so that we can better support them. All information will be treated as confidential.
Physical contact
During the lessons there maybe some physical contact between the teacher and the child, this could be to support the child in a particular position in the water. This will always be carried out in a professional manner. Staff have safeguarding and enhanced DBS certificates.
Timings/ Pool Rules
After school customers should aim to arrive no more than 10 minutes before the lesson. Children should be on poolside, ready to swim (hats and goggles on and adjusted) no more than 5 minutes before the start of their lesson, and wait quietly. Food is strictly forbidden on poolside, and in the changing rooms. Children may bring water to drink, as long as it is in a bottle with a sports cap. Smoking is strictly forbidden in any area of the school site.
Health & Safety
Spectators are allowed on poolside, children under 4 years old are not to be left unattended on poolside without an adult to watch a lesson.
Do not run or allow your child to run on poolside.
You must not bring your child swimming if they are unwell.
Sickness and diarrhoea: you must be 48hrs clear.
Chicken pox: must be dry and completely scabbed over.
Do not bring your child swimming if they have a fever, eye infection or an unexplained rash.
The use of a waterproof plaster is sufficient to cover the verruca in swimming lessons.
Parents are responsible for their children in the changing rooms before and after their lesson. Please escort your child onto poolside and stay with them until their teacher is ready to start their lesson. Please take care when walking around the poolside. Although we try our best to keep it tidy, we use a lot of equipment to support the children’s lessons. All children must be fully supervised and must stay with you at all times.
Swimmers must not get into the swimming pool until the teacher says that it is safe to do so. If a swimmer needs to leave the pool before the end of the lesson, they must tell the teacher. Please do not leave the poolside during your child’s lesson in case your child needs you. Please do not take your child out of their lesson without first informing their teacher. Please do not allow children to run around the changing rooms or poolside as the floors are very wet and slippery.
If the fire alarm sounds, please leave the poolside through the nearest fire exit. Do not stop to collect your child or belongings. Your child’s teacher will take your child to the nearest fire exit and meet you on the school playground. Foil blankets will be distributed. Please do not go back inside any building before it is deemed safe. Do not take your child home without first informing their teacher.
If a power failure occurs please follow the same guidance as above. In the event of an accident, an accident report form will be filled out. This will be kept securely for 3 years following the accident.
Photography/Videos
Photographs and videos can be taken by a spectator providing that everyone in the lesson is happy with this, or other people are not captured in the photograph/video.
Photographs taken by the swim school, may be used on social media to promote Flying Fish Swimming School but everyone will be asked prior to the photograph being taken if they are happy for this to happen.
Data Protection
Flying Fish Swimming School are committed to ensuring that all data is kept confidential and stored safely for all swimmers. When registering for swimming lessons with Flying Fish Swimming School, you will need to supply the swimmer’s name, a mobile phone number, an email address, address and any relevant medical conditions/history. Flying Fish Swimming School will not share this data with any third party unless we are legally requested to and therefore required to do so. This is in accordance with the General Data Protection Regulation (GDPR).
Equality and Diversity
We work to the STA’s Equality and Diversity Policy statement. Flying Fish Swimming School is committed to ensuring equal opportunities for all, ensuring that the services we offer are inclusive and accessible to all.
We believe that everyone has the right to be treated with dignity and respect regardless of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnicity, religion or belief, sex, and sexual orientation. We will not tolerate unfair treatment or unlawful discrimination, whether intentional or unintentional, direct, or indirect.
Flying Fish Swimming School is committed to everyone having the right to enjoy their sport in an environment free from threat of discrimination, intimidation, harassment and abuse.
Complaints
Flying Fish Swimming School are committed to providing the best service it can. If at any point you are unhappy with the service provided, we would like to know so that we can address this issue as soon as possible to resolve to your satisfaction. We view all feedback as valuable and will use the feedback to improve the service that we provide.
Flying Fish Swimming School Privacy Policy
This Privacy Policy outlines how Flying Fish Swimming School collects, uses, maintains, and discloses information gathered from users of our website www.flyingfishswimmingschool.co.uk
Information Collection and Use
We may collect personal identification information from users when they visit our site. Users may be asked for their name, email address, or other relevant details. We will only collect personal information when users voluntarily submit such information to us.
How We Use Collected Information
To personalize user experience: We may use information to understand how our users as a group use the services and resources provided on our site.
To improve our site: We continually strive to improve our website offerings based on the information and feedback we receive from users.
To send periodic emails: We may use the email address to send information and updates pertaining to their order or other requests.
Protection of Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information.
Sharing Personal Information
We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.
Changes to this Privacy Policy
Flying Fish Swimming School has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at flyingfishswimmingschool@outlook.com